GRUNDFOS' GENERAL TERMS AND CONDITIONS

  1. APPLICATION
    1. These General Terms and Conditions of Sale and Delivery of Products and Services (“General Terms and Conditions“) apply to the sale and delivery by Grundfos Pumps Sdn. Bhd. (“Grundfos”) of Products, Services, and Products in connection with Services to Customer.
    2. The parties have entered into an agreement, when one party’s offer is accepted by the other party, without reservations or alterations. Customer’s receipt of products or services constitutes acceptance in fact. The offer, the acceptance, the General Terms and Conditions (irrespective of reference or not), and any other documents explicitly accepted by Grundfos, constitute the agreement for customer’s purchase of products or services (“Agreement”).
    3. Customer must ensure that Grundfos’ acceptance corresponds with Customer’s offer. If Customer fails to notify Grundfos of any non-correspondence or differences within a reasonable time, then Grundfos’ acceptance shall be binding on the Customer.
    4. If Grundfos and Customer have entered into a separate agreement accepted by both parties in writing, the terms of that agreement shall apply. These General Terms and Conditions shall, however, apply to matters not addressed in the aforementioned agreement.
  1. WARRANTY
    1. Grundfos warrants to deliver the Products and Services in accordance with the Agreement. A Product is defective only if it is not delivered in accordance with the Agreement due to faulty material, design or manufacturing on the part of Grundfos or a third party acting on Grundfos’ behalf.
    2. Without altering the general nature of clause 2.a, damage is not covered by the warranty if due to (including); ordinary wear and tear; use of the Products for applications for which they are not intended; installation of the Products in an environment not suitable for the Products in question; modifications or alterations; failure to follow Grundfos’ instructions, including in Grundfos’ installation and operation manuals, and/or good industry practice; and Customer’s or its own product’s non-compliance with applicable law and regulation. In addition, the warranty does not cover that a Product is fit for a particular purpose or will be able to meet its specifications in the actual application.
      WARRANTY PERIOD
      Warranty NumberWarranty Period
      WA XXXXXX 12 months / 1 year
      WD XXXXXX 24 months / 2 years
      WE XXXXXX 36 months / 3 years
      Table 2.b
    3. For the warranty to apply, Customer must notify Grundfos of a defect without undue delay after Customer becomes or should have become aware of the defect, and (i) for Products, Customer must in every respect notify Grundfos no later than the expiry of the respective product warranty period (refer table 2.b).
      REMEDY OF DEFECTS
    4. Subject to the terms of the Agreement, Grundfos shall remedy defective (parts of a) Product or Services covered by the warranty. Grundfos decides whether Grundfos remedies by repair or replacement (in whole or part) of the defective (part of the) Product or Services. Grundfos remedies defects as soon as possible within normal working hours.
    5. Unless requested by Grundfos, the Product may not be disassembled prior to remedy. Any failure to comply herewith will render the warranty void.
    6. Grundfos may refuse – and will not be liable, in contract, tort (including negligence), breach of statutory duty or otherwise – to remedy defects, if Grundfos considers that such remedy may cause harm to the environment or injury to people.
    7. The remedy of repair or replacement is the only remedy available to Customer for defective Products or Services. Subject to Grundfos’ obligations as regards product liability, Grundfos has no other or further liability to Customer whether for breach of agreement, negligence or otherwise in respect of any defect in a Product or Service.

    Additional benefit for those who register the product online within 14 days from the date of purchase

    For E-warranty number WD XXXXXX & WA XXXXXX

    The company is pleased to extend the warranty for an additional 6 months only (depending on the product model) for those who register the product online within 14 days from the date of purchase. Customers must attach proof of purchase that clearly states the name of the store and date of purchase.

    For E-warranty number WE XXXXXX

    1 (ONE) Free Onsite Service (upon customers’ request) will be granted during the 36 months period (replacement of the parts will be chargeable if failure is not due to manufacturing defect)